Support

Effective October 14, 2026

Send us a message through the contact form; a person reads and answers every message. Signed in, it comes from your account email, so we know which account it's about.

Plans and credits

A plan bought on kinetune.com is changed or cancelled in Settings, Billing. A plan bought in the iPhone app is billed by Apple: change or cancel it in your Apple Account's subscription settings (Settings, your name, Subscriptions). Either way your plan, credits, music and videos are the same on the web and in the app.

Refunds

Credits for a video that failed come back automatically. For payments on kinetune.com, see the Refund Policy; purchases in the iPhone app are refunded by Apple at reportaproblem.apple.com.

Your account

Delete your account in Settings, Account on kinetune.com (in the app: Account, then Delete account). The organizations only you are in close with your account; a shared one you're the only owner of is handed to another member in that same step. The Privacy Policy says what we keep and for how long.

Developers

The REST API, MCP server, CLI and n8n node are documented on the developers page.